Shipping policy
Order Processing
All of our pieces are made to order, ensuring each item is carefully crafted just for you. Each piece is made and shipped from the USA to ensure the highest quality finish.
Please allow:
- 1–4 business days for production
Orders are processed Monday to Friday (excluding public holidays).
Shipping & Delivery
Once your order has been produced, it will be shipped from the United States.
Estimated delivery timeframes:
- Australia: 5–10 business days
👉 Please allow up to 14 business days in total for your order to be produced and delivered.
Delivery timeframes are estimates only and may vary depending on your location, postal delays, or other factors outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.
Delays
While we aim to deliver within the estimated timeframes, occasional delays may occur due to:
- Postal service disruptions
- Customs processing
- Peak periods or holidays
We appreciate your patience and understanding in these situations.
Incorrect Address
Please ensure all shipping details are entered correctly at checkout.
If an incorrect address is provided, please contact us as soon as possible. We will do our best to assist, however we cannot guarantee changes once an order has been processed or shipped.
Lost or Missing Orders
If your order has not arrived within a reasonable timeframe, please contact us and we will be happy to assist.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us as soon as possible with clear photos so we can resolve the issue promptly.
Contact Us
If you have any questions about your order or shipping, please contact us at: